Payment Policy

Payment methods

WLAM accepts prepayment in two ways:

  • Online payment via OnePay (recommended): pay by card when you place your order. Your order is confirmed automatically and processed fastest. Card details are handled directly by OnePay; WLAM does not store them.
  • Bank transfer using a VietQR code.

Cash on delivery (COD) is not available.

Paying with OnePay

  1. Choose OnePay at checkout.
  2. Enter your card details on OnePay's secure payment page and complete your bank's verification.
  3. After a successful payment you are returned to the order confirmation page and receive a confirmation email.

Paying by bank transfer

  1. Choose "Bank transfer (VietQR)" at checkout and place your order.
  2. Scan the VietQR code in your order confirmation email, or transfer using the account details shown after you place your order.
  3. Use your order number as the transfer reference (e.g. WLAM1023).

The receiving account is in the name of CÔNG TY TNHH WLAM (WLAM Company Limited). WLAM never asks customers to pay into a personal account.

Confirmation and payment deadline

Your order is confirmed and packed once WLAM receives the full payment. For bank transfer orders, we hold the order for 48 hours after it is placed; orders still unpaid after that are cancelled.

Refunds

If a paid order is cancelled or an item is out of stock, WLAM refunds within 3 business days: OnePay payments are refunded to the card used (the time for funds to appear depends on your card issuer), and bank transfers are refunded to the account you specify. See the Exchange and Refund Policy for all refund cases, amounts and timelines.

Loyalty points

WLAM does not run a points program at this time.