Privacy Policy

WLAM Company Limited (tax code 0317746703) is committed to protecting the personal information of customers who shop on this website.

1. Information we collect

  • Name, phone number, email and shipping address.
  • Order history and interactions with the website.
  • Basic technical data: IP address, browser type and device.
  • When you request a VAT invoice: the company or buyer name, tax code (for individuals, the citizen ID number), address and the email for the invoice.

2. How we use it

  • To process and deliver orders and provide after-sales care.
  • To issue e-invoices as required by Vietnamese tax law.
  • To support customers and handle complaints, exchanges and refunds.
  • To send promotions when customers have agreed to receive them.
  • To improve our products and shopping experience.

3. Retention

Information is kept until the customer requests deletion, or for the document retention period required by Vietnamese law.

4. Sharing

WLAM does not sell or trade customer information to third parties for commercial purposes. Information is shared only with carriers, payment providers, our e-invoice provider and the Shopify platform as needed to fulfil orders, or when required by competent authorities.

This website uses cookies and analytics and ad measurement tools to remember your cart, measure traffic and show relevant ads. You can turn off cookies in your browser settings or on the Your Privacy Choices page.

5. Data security

This website uses encrypted HTTPS connections. WLAM does not store payment card information; payment data is handled by compliant payment gateways.

6. Your rights

You may request to view, correct or delete your personal information, and withdraw consent to marketing emails at any time.

To exercise these rights, send your request to sales@wlam.com.vn or Zalo +84 908 096 905, with the phone number or email you used when ordering so WLAM can verify your identity. WLAM responds within 72 hours of receiving your request. Data linked to invoices and accounting records is kept for the period required by law before it is deleted.

7. Contact

WLAM Company Limited
198/29 Thoai Ngoc Hau, Phu Thanh Ward, Ho Chi Minh City, Vietnam
Email: sales@wlam.com.vn
Phone/Zalo: +84 908 096 905