Terms of Service

These terms apply when you browse and shop at wlam.com.vn, a website owned by WLAM Company Limited (tax code 0317746703), which sells directly to customers. By placing an order, you agree to the terms below.

1. How the website works

WLAM is both the operator of the website and its only seller. Customers are buyers. There are no third-party sellers, and no other party may list goods for sale. See Business Information for details about WLAM.

2. Ordering

  • You choose products, enter your delivery details, choose a payment method and confirm your order. Before you confirm, the screen shows the item prices, shipping fee, any discount and the total.
  • Your order is confirmed once WLAM receives full payment. WLAM sends an order confirmation email, and sends a tracking number when the order is handed to the carrier.
  • You are responsible for the accuracy of your order information.

3. WLAM's rights and obligations

WLAM may:

  • Refuse or cancel an order where there are signs of fraud, the order information is invalid or an item is out of stock. If the order has been paid, WLAM refunds you under the Exchange and Refund Policy.
  • Change prices, promotions and website content. Changes do not affect orders already placed.
  • Decline exchange requests that do not meet the published conditions.

WLAM must:

  • Publish complete and accurate information about the company, its products (material, size, color, price) and the policies that apply.
  • Deliver the right products, in the right quantities, within the times published in the Shipping Policy.
  • Take responsibility for the quality and origin of the goods it sells, as required by law.
  • Protect customer information under the Privacy Policy.
  • Receive and resolve feedback and complaints under the Complaints Handling procedure.
  • Issue e-invoices on request and as required by tax law.

4. Customers' rights and obligations

Customers may:

  • Receive full information about products, prices, shipping fees and terms of sale before ordering.
  • Inspect the package on delivery, and exchange items or receive refunds under the published policies.
  • Give feedback or make complaints and receive a response within the published time.
  • Ask to view, correct or delete their personal information.

Customers must:

  • Provide accurate order and delivery details. If incorrect details cause a failed delivery, the customer pays any redelivery fee.
  • Pay in full and on time using the chosen payment method.
  • Read the product information, size guide and exchange conditions carefully before ordering.
  • Not use the website for fraud, disruption or unauthorized copying of content.

5. Prices and payment

  • Prices are listed in Vietnamese dong (VND) and include value-added tax (VAT).
  • Shipping fees are charged separately and shown before you confirm your order.
  • See the Pricing Policy and Payment Policy for details.

6. Products and images

WLAM tries to show colors and materials as accurately as possible. Displayed colors may vary slightly depending on your screen. Product measurements may vary by 2-3 cm because they are taken by hand and due to the nature of garment production.

7. Product display

Because WLAM is the only seller, the website offers no paid priority placement and shows no third-party advertising. The order of products on the home page and collection pages is set by WLAM based on new arrivals, stock availability and current promotions. You can re-sort products using the options available on collection pages, such as price, best-selling or release date.

8. Livestream selling

wlam.com.vn does not offer livestream selling. If WLAM introduces this feature, it will publish livestream rules before the feature goes live. Any WLAM livestreams on other platforms follow the rules of those platforms.

9. Intellectual property

All logos, designs, prints, images and content on this website are owned by WLAM. They may not be copied or reused for commercial purposes without WLAM's written consent.

10. Responsibility for goods

WLAM is responsible for the goods it sells as required by Vietnamese consumer protection law. WLAM is not responsible for damage caused by using or caring for a product contrary to the instructions on its label.

11. Governing law and disputes

These terms are governed by the laws of Vietnam. Disputes are resolved through negotiation first. If no agreement is reached, the customer may ask the competent consumer protection authority for assistance, or either party may bring the matter before the competent court in Ho Chi Minh City.

12. Changes to these terms

WLAM may update these terms. Updates take effect when published on the website and do not apply to orders placed before then.

Last updated: 6 November 2026.