Exchange Policy

Exchange window

WLAM accepts exchanges within 7 days of the date you receive your order.

Conditions

Items must have all tags and labels attached, and be unworn and unwashed.
All boxes, bags and included accessories must be returned.
An invoice or order number is required.
Items discounted by more than 30% or sold in clearance are not eligible.

These conditions apply to size or color exchanges. Defective, wrong or not-as-described items are always handled by WLAM, including discounted items.

What can be exchanged

Size or color exchange: one free exchange per item. The customer covers shipping both ways.
Manufacturing defects (tears, uneven seams, broken zips, wrong color or size versus your order): WLAM replaces the item and covers all shipping costs.
Wrong item delivered: WLAM collects it and sends the correct item, completely free of charge.
Item not as described (material, measurements or color clearly different from the information on our website): WLAM takes the item back, covers all shipping costs, and exchanges or refunds it, as you prefer.

Refunds

WLAM issues refunds when a replacement is out of stock, when a defective item is not exchanged at your request, or when an item is not as described and you choose a refund. Refunds are made by bank transfer to the account you specify within 3 business days of WLAM receiving the returned item.

How to request an exchange or refund

Contact WLAM by email at sales@wlam.com.vn, on Zalo at +84 908 096 905 or via our Facebook page, with your order number and photos of the item.
WLAM replies and explains how to send the item within 24 hours (excluding Sundays and public holidays).
WLAM inspects the item and completes the exchange or refund within 24 hours of receiving it (excluding Sundays and public holidays).